News

Wizz Air to Refund Passengers £1.2 Million

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4.6

Andrew R. Michaud

• January 17, 2024

By Anthony O. Goriainoff

Addressing Concerns and Ensuring Compliance

The CAA initiated the action following a surge in complaints about the airline and its alleged failure to meet passenger rights obligations. As part of the regulatory undertakings, Wizz Air is required to revise its policies to ensure consistent compliance with re-routing and care obligations going forward.

Additionally, the airline has been instructed to reevaluate previously-assessed claims, resulting in over 25,000 claims being reexamined and approximately 6,000 additional payments being made.

Failures in Flight Alternatives and Passenger Care

Passengers expressed dissatisfaction with Wizz Air's handling of flight cancellations, citing the airline's failure to provide suitable alternative flights. Furthermore, significant delays were met with inadequate care and support, according to affected passengers.

Collaborative Efforts for Improvement

The CAA collaborated closely with Wizz Air throughout this process, working together to enhance the airline's policies, procedures, and communications with passengers.

In response to the CAA's actions, Wizz Air expressed satisfaction with the recognition of the substantial steps it has taken to improve customer experience. The company remains fully committed to further operational enhancements in 2024 and beyond.